The simple and complete and remote technical support solution
tkw.live
The tkw.live platform is dedicated to remote technical support.
The tools provided were made to optimize comprehension and information sharing.
Video Quality, zero latency
Our algorithms compress the video for optimal quality even with low bandwidth.
Security
The security of your information is a priority in the industrial environment. This is a key point of our solution: End-to-end encrypted video stream (AES 256 bit), P2P protocol, …
Nothing to install
Accessible sur smartphone, tablette, PC, sans installation. Très simple à mettre en place.
Desktop sharing
Share your screen our take control of a computer remotely
Live pointer
The expert displays a pointer, which he moves with his trackpad, on the technician / customer screen.
Pictures & Annotations
The 2 interlocutors can take pictures during the live (HD quality), annotate them and share them.
Support Center
Intervention requests arrive on the platform, your experts are notified. They can take calls live or schedule video assistance. Here you access the intervention reports and the history.
Notifications
When a request arrives, the relevant expert is notified by text message and email.
Live video
Support requests on live video via our tkw.live platform
Planning
Plan interventions with your customers/operators
Report / messaging
Intervention report for follow-up between experts and technicians. Messaging to reinforce your customers relationship.
Historic and analytics
Find, filter and access all interventions. Access their analyzes.
All our tools at your disposal
Before an intervention, your technicians / customers seek information to help them out. We have created an easy-to-use technical document management space. During an intervention, your technicians / customers need to have their hands free to work. We have created connected cameras adapted to your use cases.
Dematerialized technical documentation
Data hubs to make technical resources available on the field, on your equipment, in your factories.
Content aggregator
User manuals, tutorial videos, intervention report etc. are stored in the Tikaway cloud, but you can also insert any other element from any source from the web.
Secured data
We know how important the security of your data is, this is why our servers are based in France and respect the highest IT security protocols.
Visibility and simplified organization
Manage the visibility of documents according to the roles (public, expert, field operator, client, etc.). A simple and intuitive organization for viewing your documents.
Live assistance button
Insert a live video assistance button at the top of your hub. If the technician / customer did not find the information then he clicks on this button and goes live with your experts.
tkw.camera
We have developed our own connected cameras (E-glasses) in order to provide you a very user-friendly product. Particularly effective for teleporting to the field.
Work hands free
In certain conditions it is compulsory to have your hands free to work. It also increases the security of your field teams.
Easy to use
Even without training your teams will know how to use our cameras. In one click the view of the cameras is available on tkw.live
Multi-support fixing
The camera modules can be attached to your glasses, your safety glasses, your helmet and any other accessory.
Live or recording mode
Broadcast the live video stream or save the video on the internal memory (training, report, etc.)
Quick access and integration
In order to be practical, our tools are easily and quickly accessible from different media. In order to provide the best experience for your customers, you can customize our tools to your identity, your colors, your brand.
Simplified access
You can now set up our tools via quick and easy access.
QR codes / NFC tags
Afin d’associer des documents techniques ou un bouton live assistance à une machine, un lieu, un chantier, usine, etc…
Click to live
En 1 clic invitez vos utilisateurs à vous rejoindre en live.
Integration
You can customize the design of our tools to match yours.
In your website
Dans la page contact, intégrer un bouton live assistance qui ouvre votre centre d’assistance.
In your email signature
Ajouter un bouton live assistance dans votre signature d’Email.
Innovate for more efficiency.
Adress
Tikaway
8 Quai Jules Courmont
69002 Lyon – France
Phone
+337.86.61.37.74
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